The Essential Guide

City Index 2021 Review: Awards And High Trust Rating. Is There A Catch?

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Risk Warning: Your Capital is at Risk.


City Index is a derivative brokerage firm that offers customers a platform for spreadbetting and trading forex and Contracts for Difference (CFDs). CFDs allow traders to speculate on asset prices without actually owning them.

City Index is a Financial Conduct Authority (FCA) regulated broker with global operations, most notably in the UK, Australia, Singapore, and the United Arab Emirates.

City Index is a well-regulated broker that offers its customers access to over 12,000 markets across forex, indices, shares, cryptocurrencies, and commodities.

Customers can take comfort in the broker’s 37-year operating history and strong financial backing from its publicly traded parent company.

City Index offers a wide variety of trading platforms, including robust mobile applications on iOS and Android for on-the-go traders.

This City Index review will cover all of the important details about the broker and discuss its major advantages and disadvantages.

Why Choose City Index?

Tick IconTrustworthy broker (we scored City Index 100/100 in our broker trust rating)Demo account is only available for 12 weeks
Tick IconOver 30 years' experience in global markets and available in 180 countriesDemo account isn't linked to the live account
Tick Icon1-click trading feature (included in demo)Card withdrawals take 3 to 5 working days
Tick IconNo withdrawal fees (with payment cards)Limited choice of cryptocurrencies available to trade
Tick IconAdvanced trade ticket with custom trade, order, and alert settingsInactivity fees - see here
Tick Icon24/5 customer support via phone, email or live chat

City Index - Essential Information

City Index Logo
OverviewTrade with City Index for quality execution, competitive pricing and dedicated support from financial market experts.
Our Overall Rating
Broker Trust Rating100/100
ProductCFDs (not available in the USA), Forex, Spreadbetting (UK only)
Markets Forex, Indices, Shares, Cryptocurrencies, Commodities, ETFs, Bonds, Interest rates, Options
CountriesAvailable in 150+ (Full list and restrictions below)
Minimum DepositNo minimum. City Index recommends a minimum deposit of $/£/€100.
FeesCity Index does not charge commissions on spreadbetting or on any CFDs other than Shares CFDs. City Index charges no deposit fees or withdrawal fees unless using CHAPS (£25). See full list of fees.
Regulator(s)Financial Conduct Authority (FCA), Australian Securities and Investments Commission (ASIC), Monetary Authority of Singapore (MAS)
Customer Support24/5 email, phone and live chat
Demo AccountFree for 12 weeks with 10,000 demo credits

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Where Does City Index Operate?

City Index has business operations in the United Kingdom, United Arab Emirates, Singapore, and Australia. It’s available in over 150 countries.

IMPORTANT: CFDs are not available in the USA due to local regulation, and regulated brokers do not allow US citizens or US residents to trade CFDs.
However, US traders are welcome to trade other instruments.

Based on which country you live in, City Index may refer you to their sister platform to open a forex account.

See all the languages City Index operates in

  • English
  • Spanish
  • German
  • Arabic
  • Polish
  • Chinese

Restricted Countries

Like other brokers, City Index offers a particular set of products in different countries, based on what they can and cannot do by law.

City Index does NOT offer CFDs to customers from, United States, Brazil, Belgium, Hong Kong, and Japan, where CFDs are not permitted by law.

Additionally, City Index does not offer CFDs based on Cryptocurrencies to UK retail traders.

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Trading With City Index

This section gives you an overall impression of City Index’s trading products and spreads.

City Index Trading Products

City Index offers trading on CFDs for indices, shares, forex, cryptocurrencies, and other markets.

ServiceForexIndicesSharesCryptocurrenciesOther markets
UK84214500+8Commodities, metals, options, futures, bonds, interest rates
AU84214500+8Commodities, metals, options, futures, bonds, interest rates
SG84174500+8Commodities, metals


City Index offers CFD trading on 17 indices from Asia, Europe, US, and Australia, including Singapore Index, Wall Street, Germany 30, US SP 500, Hong Kong 50, Australia 200, EU Stocks 50, France 40, Italy 40, Japan 225, Spain 35, Switzerland 20, UK 100, US Tech 100, Netherlands 25, US Small Cap 2000, and China A50.

See all City Index’s Indices

  • Australia 200 CFD
  • China A50 CFD
  • Crypto 10 Index CFD
  • EU Stocks 50 CFD
  • France 40 CFD
  • Germany 30 CFD
  • Hong Kong 50 CFD
  • Italy 40 CFD
  • Japan 225 CFD
  • Labour Index CFD
  • Netherlands 25 CFD
  • Spain 35 CFD
  • Switzerland 20 CFD
  • Tory Index CFD
  • UK 100 CFD
  • US Small Cap 2000 CFD
  • US SP 500 CFD
  • US Tech 100 CFD
  • Wall Street CFD


City Index offers CFD trading on more than 4,500 shares of the most popularly traded public companies in the world including companies from:

See some of City Index’s Shares

  • UK: Aviva, Barclays, Easyjet, Lloyds Banking Group, Rolls Royce
  • US: Baxter International, Eaton Corp, Harley-Davidson, Hasbro, McDonald’s Corp
  • Belgium: Ageas, Bpost, Fagron, Solvay, Umicore
  • Canada: Africa Oil, Aurora Cannabis Inc, Barrick Gold Corp, BCE Inc, Home Capital Group Inc
  • Denmark: Carlsberg AS, Danske Bank AS, DS Norden, Pandora DFT
  • Finland: Cargotec, Fortum, Kone Corp, Nokia
  • France: Accor, Air France-KLM, Alstom, Arkema
  • Germany: Aareal Bank AG, Adidas AG, Allianz SE, Henkel AG
  • Hong Kong: Air China, Hang Seng Bank, HSBC Holdings, Parkson Group
  • Ireland: Bank of Ireland, Kerry Group, Kingspan Group, Ryanair Holdings
  • Italy: Danieli & Co, De Longhi SpA, Fiat Chrysler Auto NV, Moncler Spa
  • Netherlands: Accell Group, Aegon, Aperam, Galapagos NV
  • Norway: DNB ASA, Equinor ASA, Orkla ASA, Telenor
  • Portugal: Banco Comercial Portugues, Galp Energia, Jeronimo Martins, NOS SGPS
  • Singapore: Ascendas REIT, Capitaland, China Aviation Oil Singapore, Keppel Corp
  • Spain: Acciona, Aena SA, Endesa, Mapfre SA
  • Sweden: Alfa Laval, Atlas Copco, Ericsson B, Hexagon AB-B
  • Switzerland: Adecco, Alcon, Ams AG, Idorsia


City Index offers forex markets on over 65 global FX pairs including majors, minors, and some exotics. Traders can choose from USD, GBP, EUR, and cross-currency pairs.

See all City Index’s forex pairs



The cryptocurrency selection is limited with City Index, though they do offer:

Please Note: Availability subject to regulations. Cryptocurrency CFDs are not available to UK retail traders.


City Index offers a broad range of ETFs.

See some of City Index’s ETFs

  • North America: Energy Select SPDR, Health Care Select Sector
  • European: iShares Euro Div, Vanguard FTSE Europe
  • UK: Crude Oil, Physical Silver
  • Asia: A50 Chinatracker, iShares India 50
  • Emerging Markets: iShares FTSE BRIC 50, iShares Korea
  • Volatility: ProShares Ultra VIX ST, iPath S&P 500 VIX B SERIES
  • Commodity: Barclays IPTH DJ, Energy Select SPDR
  • Currencies: ProShares UltraShort Euro, Invesco DB US Dollar Index Bullish
  • Debt: iShares Barclays TIPS Bond, PIMCO Total Return

Other Markets

City Index offers CFD contracts on a variety of other commodities and products:

  • Metals: Gold, Silver, Copper, Platinum
  • Other Commodities: US Crude Oil, UK Crude Oil, Sugar No. 11, Coffee, Natural Gas
  • Bonds: UK Long Gilt, Euro Bobl, US T-Bond, US T-Note
  • Interest Rates: Short Sterling 3 month, Eurodollar, Euribor 3 month
  • Options: UK 100, Wall Street, Germany 30, Australia 200

City Index Spreads

The broker offers both fixed and variable spreads depending on the specific market being traded.

  • Fixed spreads: Not impacted by volatility or liquidity. Fixed spreads are offered throughout trading hours or during a particular period of the day.
  • Variable spreads: These spreads may fluctuate throughout the day according to factors like underlying liquidity or market volatility. Up-to-date minimum variable spreads as well as the average spreads are available on the website.

The company does not charge commissions on spreadbetting or on any CFDs other than Shares CFDs.

Important: Shares and CFD traders pay both the market spread as well as a commission on each trade.

The following are the minimum spreads charged to City Index CFD customers:

Variable Spreads

Spreads for the following asset classes vary and traders should refer to the City Index website for up to date numbers:

  • Shares
  • Forex Pairs
  • Bitcoin
  • Metal Futures

Indices Spreads (Fixed)

See all City Index’s Indices Spreads

MarketsSpread pricingMin. spread
UK 100Fixed1 point
Wall StreetFixed1.6 points
Germany 30Fixed1 point
Australia 200Fixed1.5 point
China A50Around market spread10 points
EU Stocks 50Fixed2 points
France 40Fixed1 point
Hong Kong 50Fixed10 points
Italy 40Fixed10 points
Japan 225Fixed8 points
Netherlands 25Fixed0.3 points
Poland 20Around market spread2 points
Spain 35Fixed8 points
Switzerland 20Fixed4 points
US Small Cap 2000Fixed0.3 points
US SP 500Fixed0.4 points
US Tech 100Fixed1 point
CBOE UK 250Fixed30 points

Major Commodities Spreads (Fixed)

See all City Index’s Commodities Spreads

Market nameSpreadSpread pricing
US Crude OilVariesAround market spread
UK Crude Oil5 pointsFixed
Coffee (C Monthly Future)0.9 pointsFixed
Sugar (No. 11 Monthly Future)0.06 pointsFixed
Natural GasVariesAround market spread

Traders can refer to the City Index website for the full list of commodities spreads.

Major Bond Spreads (Fixed)

See all City Index’s Major Bonds Spreads

Market name Min. spread (fixed)Min. spread hours (UK)
UK Long Gilt .03 points08:00 - 18:00
Euro Bobl .02 points07:00 - 21:00
US T-Bond .02 points22:00 - 21:00
US T-Note .02 points22:00 - 21:00

Interest Rates (Fixed)

See all City Index’s Interest Rate Spreads

Market name Min. spread (fixed)Min. spread hours (UK)
Short Sterling 3mnth.02 points07:30 - 18:00
Eurodollar.02 points23:00 - 22:00
Euribor 3mnth.02 points01:00 - 21:00

Traders can refer to the City Index website for the full list of interest rate spreads.

City Index for Professional Traders

Alongside regular retail accounts, City Index offers bespoke accounts for professional traders.

Professional traders’ perks at City Index include cash rebates, priority service, flexible credit facilities, and lower minimum margin rates, namely:

  • Major Indices: 0.25%
  • Major FX: 0.25%
  • Commodities: 0.5%
  • Shares: 3%
  • Crypto: 5%

Professional traders also benefit from favorable maximum leverages of up to 400:1.

In order to become a professional trader, clients need to meet at least two requirements from the following criteria:

  • Trade size & volume: Place a minimum of 40 (significant sized) trades daily
  • Portfolio size: Possess a financial instrument portfolio of at least $/£/€500,000
  • Experience: 1 year professional experience within a financial sector

On Mobile: City Index offers on-the-go trading, too. See our mobile platform overview for more details.

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Account Types and Requirements

City Index offers a standard trading account, a professional account (invitation only), and two types of demo accounts.

There is no minimum deposit to open a real trading account, although City Index recommends $/£/€100 to get started.

Traders can use demo accounts for up to twelve weeks, and City Index provides them free of charge. The City Index demo account comes with 10,000 demo credits and allows access to all features of the platform.

The MT4 demo account also comes with 10,000 demo credits, along with access to the forex market.

Account Requirements

After you click the green Create Account” button the website, City Index, asks you a few questions related to:

  1. Your personal details
  2. Which products you want to trade in your account (spreadbetting, CFDs or both)
  3. Your financial status
  4. Your trading experience

During the account opening process, traders can choose whether they want a CFD account, a spreadbetting account or a single account with both products, City Index doesn’t have specific criteria for new traders to qualify under, but aim to ensure some competence and understanding due to the risks involved.

Further Verification

After completing this information, traders may have to submit additional information to verify their identity.

Traders who have to supply additional information will be asked to supply one document for proof of identity and one for proof of address.

Proof of IdentityAcceptable documents:
  • Machine-readable passport
  • Machine-readable national ID card
  • Photo of driving license
  • Proof of AddressAcceptable documents (dated within the last three months):
  • Utility bill
  • Council tax bill
  • Bank or credit card statement
  • Mortgage statement
  • On Mobile: Account verification can be completed on mobile. See our mobile platform overview for more details.

    Funding and Deposits

    Traders can make deposits and withdrawals by credit card (Visa, MasterCard, Maestro, and Electron), credit card ( Visa or MasterCard), bank transfer, and PayPal

    Supported Currencies: AUD, CAD, CHF, EUR, GBP, HKD, HUF, JPY, PLN, SEK, SGD, USD.

    Depositing money in an account is fast and simple. Traders can access the funding link from the main platform, fill in the required information, and send it. There is no minimum deposit — City Index recommends $/£/€100 as a starting point.

    Leverage and Margin Requirements

    Traders should consult the City Index products section of the website for specific leverage allowances for each financial instrument. Each financial instrument also has specific City Index margin requirements that traders must maintain.

    Variable Leverages: City Index offers different amounts of leverage depending on the product, but the maximum leverage is 1:200 in the UK and Australia, 1:50 in Singapore.

    Traders who fall below the City Index margin requirements risk receiving a margin call and having their position closed prematurely.


    Here are City Index’s withdrawal limits.

    • Minimum withdrawal: £100 or currency equivalent
    • Maximum withdrawal: £20,000 or currency equivalent (per transaction)

    If withdrawing online via credit card, there is a maximum withdrawal allowance of £20,000 in 24 hours.

    Withdrawals are free of charge unless you require a CHAPS payment, in which case, there is a £25 charge for payments under £5,000.

    For compliance purposes, City Index must transfer your funds back to the original source you used to fund your account. This account needs to be in the same name as the account maintained with City Index.

    Withdrawal Times

    Funds withdrawn via card take 3 to 5 working days to arrive, while domestic bank withdrawals generally take one to two days.

    Fees Overview (Not Commissions)

    Other relevant fee information:

    • Deposit Fees: The broker does not charge for debit and credit card deposits or bank transfers.
    • Withdrawal Fees: City Index does not charge withdrawal fees unless the customer wants to receive same-day payment using a CHAPS bank transfer. Same day CHAPS transfers incur a £25 fee.
    • Bid/Ask Spreads: Fixed and variable – varies between markets.
    • CFD Equity Commission: Upwards of 0.1% with minimum commissions of £10/$25/€25.
    • Back to Base/Currency Conversion Charge: City Index charges commercially reasonable rates for converting CFD and forex trades back to your base currency. The broker discloses the conversion rates on contract notices and trader statements. Since spreadbetting takes place in only one currency, these charges do not apply.
    • Exchange Data Fees: City Index does not charge exchange data fees.
    • Guaranteed Stop Orders: Traders who want to guarantee that their position closes at a specified price pay wider City Index spreads to execute these trades
    • Overnight Financing Charges: This overnight fee (or credit) is either added to or subtracted from a trader’s account when a position remains open past a certain period of time. Formula’s for calculating overnight fees:
      • Short Positions: F = V x I / b
      • Long Positions: F = V x I / b
        • F = Daily financing fee
        • V = Value of equivalent (quantity x closing price)
        • I = Applicable financing rate
        • b = day basis for currency
    • Borrowing Costs for Shorting CFDs: A small minority of CFDs traded on the City Index platform are tied to underlying assets that are hard to borrow. Traders who want to short these CFDs will incur borrowing costs.
    • Inactivity Fees: City Index charges a monthly inactivity fee of £12 per month (or equivalent to your cash balance if less than £12) to accounts that are inactive for 12 months or more.

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    Mobile Trading Platform

    City Index offers mobile applications for on-the-go trading.

    Both Android and Apple device users are catered for with separate Android and iOS applications. While the mobile app and responsive trader are not inclusive of all desktop features, most are available and built-in.

    Mobile Features

    Mobile traders can still benefit from a feature-rich platform, including:

    • Full trading charts with over 60 technical indicators
    • Embedded Reuters news
    • Cross-device trading and device syncing
    • Personalized watchlists
    • Economic calendar
    • Mobile live-chat

    Product Browsing

    City Index’s application presents products and asset classes in a non-pretentious format. Products can be navigated by scrolling through the screen, and trades can be executed in just a few taps.

    city index mobile assets
    This screenshot is only an illustration. Current market prices can be found on the broker website.

    Executing Trades

    Trades are incredibly simple to perform on mobile. The one-tap trading functionality works flawlessly on the portable screens.

    city index mobile trade execution

    This screenshot is only an illustration. Current market prices can be found on the broker website. Please note, this is an example trade – not a recommendation.

    Personalized Watchlist and Visual Menu

    Based on what assets or products on-the-go traders want to keep up with, the mobile menu allows alerts to be managed with ease. The menu is visually informative and simple to navigate.

    city index mobile menu

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    City Index Web Trader Platform Review

    City Index traders have access to three desktop platforms and mobile trading apps for iOS and Android smartphones and tablets:

    • Web Trader: A browser-based platform offering advanced HTML 5 charts, customizable screen layouts and advanced charts that feature custom indicators.
    • Mobile Trader: A fully responsive, feature-rich mobile platform. Ideal for pocket traders.
    • AT Pro: A desktop platform with powerful analysis tools including auto-trading, advanced charting and improved speed and efficiency.
    • MetaTrader 4: The industry standard platform offering advanced features enhanced by City Index’s service, support and pricing.

    Trading Interface

    The platform is web-based so it requires no installation. Upon logging in, traders are greeted with the main trading screen:

    City Index Web Trader Platform
    The default workspace. This screenshot is only an illustration. Current market prices can be found on the broker website.

    Traders can customize the dashboard layout, choosing to switch between various personalized workspaces for all the flexibility they need.

    Here are some examples of how the dashboard can be set up:

    City Index Web Trader
    Variations of how the dashboard can be set up. This screenshot is only an illustration. Current market prices can be found on the broker website.

    There are plenty of handy features built into City Index’s web trader, namely:

    • Once-click trading
    • Asset watchlist
    • Custom trade ticket alerts
    • Direct account management

    Traders are offered the option to tick the one-click trading button to easily enable this handy feature. The button is located at the top right-hand side of the menu on the web trader.

    One-click trading on mobile can also be enabled in a single tap via the top menu.

    City Index Web Trader One Click Feature
    One-click trading enabled from the top menu. This screenshot is only an illustration. Current market prices can be found on the broker website. Please note, this is an example trade – not a recommendation.

    The Web Trader trade ticket has a relatively simple, user-friendly design. Traders can attach features such as guaranteed stops and trailing stops to their orders, while a real-time margin calculator helps inform decisions.

    Web Trader Trade Tickets
    This screenshot is only an illustration. Current market prices can be found on the broker website. Please note, this is an example trade – not a recommendation.

    Trading Tools

    The charting feature seems robust and offers dozens of technical indicators and precision drawing tools. A margin calculator allows traders to calculate the cost of placing a trade.

    More, traders can use a single chart with an overlay of multiple markets.

    charting and economic calendar
    This screenshot is only an illustration. Current market prices can be found on the broker website.

    Web Trader offers all standard trading platform features, such as historical data feeds and tools for monitoring open and closed positions and trading history.

    There are plenty more trading tools offered on the City Index platform, like:

    • “Build your own workspace” feature
    • Market analysis dashboard
    • Market filter
    • Highly customizable charts
    • Import and export preferred chart layouts
    • Economic Calendar
    • Risk management tools (stop loss)

    Traders will also find comprehensive market information, including a detailed analysis from Reuters.

    More experienced traders may want to check out the City Index MT4 or AT Pro platforms.

    City Index Demo Account

    The demo account is separate from the live platform, and traders can’t toggle back and forth between the two platforms.

    Unfortunately, this is limiting, since other brokers like Plus 500 and eToro allow unlimited use of their demo platforms, and a link to the live platform.

    Traders can use the City Index demo account for a limited period only (UK — 12 weeks; AU — 2 weeks; SG — 30 days).

    Customer Support

    The City Index team are available 24 hours-a-day, 5 days-a-week via:

    • Live chat
    • Phone support
    • Email

    More, City Index offers various support materials, not including their main library of educational resources. Traders can access novice-tailored tips on getting started via the web trader.

    To read more about educational resources and the knowledge base, see the next section.

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    City Index Education Resources

    City Index has a Training tab on its website that offers educational resources for both new and experienced traders.

    This section of the website contains a series of educational videos, articles, and practical examples on a wide range of trading topics.

    City Index Webinars
    • Getting Started Guide: City Index offers a neat guide for new traders — it is located within the web trader interface. This includes an interactive platform guide, as well as quick-instructionals to finding instruments, submitting trades, and managing positions.
    • Introduction to Financial Markets: This section covers the different asset classes traded on the City Index platform, the types of market participants, and the factors that move each market. Traders can also learn about the differences between spread betting, forex, and CFD trading.
    • Live Webinars: City Index hosts live webinars from professionals and experts in the financial sector. Traders can make the best of this free learning opportunity. Webinars are available from the trading dashboard and can be found via the event calendar.
    • Trading Strategies: This section covers some practical tips for successful trading.
    • Technical Analysis: A tutorial on technical analysis topics including moving averages and Bollinger bands. New traders can learn the basics of charting, while more advanced traders can learn the intricacies of support and resistance, trading with the trend and trading with indicators.
    • Fundamental Analysis: Traders can learn about topics such as company earnings and economic indicators and how they affect markets.
    • Trading Academy: This is a video series chronicling the journeys of a few new traders learning to trade City Index markets. The series follows the progress of traders who learn from a team of experts and then take part in a trading contest.
    • Video Library: This series of video tutorials cover how to execute CFDs, forex, and spread bets with City Index.

    On Mobile: Much of these educational resources are available on the go. See our mobile platform overview for more details.

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    Can I Trust City Index?

    City Index has a longstanding reputation for offering a safe and regulated environment for trading thousands of financial instruments. Here is a brief breakdown of City Index’s history.

    History of City Index

    City Index is a subsidiary of GAIN Capital Holdings, Inc. (NYSE: GCAP), an international company listed on the New York Stock Exchange. City Index was founded in 1983 as a spreadbetting brokerage house.

    In 2001, the firm introduced CFD trading, and in 2006, with the acquisition of IFX Group, City Index entered the forex marketplace. In 2008, City Index expanded its presence in forex with the acquisition of FX Solutions.

    In 2014, Michael Spencer, the founder and controlling shareholder of City Index, sold the company to GAIN Capital Holdings for $118 million. The combination created a global firm with operations in more than 150 countries and annual trading volumes in excess of $3 trillion.

    City Index has its global headquarters in London, United Kingdom, and offices in the United Arab Emirates, Singapore and Australia.

    City Index Map

    Regulatory Details

    As a global operator, City Index under GAIN Capital receives regulatory oversight from several agencies:

    • GAIN Capital UK Ltd. is authorized and regulated in the United Kingdom by the Financial Conduct Authority (FCA) – (Registration number: 113942).
    • GAIN Capital Singapore Pte Ltd. operates City Index in Singapore and is regulated by the Monetary Authority of Singapore (MAS)- (Registration number: 200400922K).
    • GAIN Capital Australia Pty Ltd. operates City Index in Australia and was issued an Australian Financial Services (AFS) License by the Australian Securities and Investments Commission (ASIC) – (AFS number: 345646).

    In addition, the Markets in Financial Directive (MiFID) allows the company to operate as a regulated entity throughout the European Union.

    RegulatorCountries CoveredProtection OfferedAdditional Protection Offered
    Financial Conduct Authority (FCA)Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK.All client funds are held in a segregated client bank account
    Financial Services Compensation Scheme (FSCS) may cover up to £50,000 if City Index fails.
    Australian Securities and Investments Commission (ASIC)Australia, New Zealand and South AfricaAll client funds are held in a segregated client bank account
    Monetary Authority of Singapore (MAS)SingaporeAll retail client money is held in segregated client bank accounts in accordance with Singapore's Securities & Futures Act (SFA)

    City Index provides customers dedicated 24/5 customer support in over 180 countries. Traders can contact City Index customer service by phone, email or live chat.

    Is City Index a Worthwhile Platform?

    All in all, City Index ticks many boxes a trader may want fulfilled by a broker. There are multiple cross-platform trading applications, steady customer support, and a variety of asset classes and products to choose from.

    City Index covers many major and minor markets globally, with over 12,000 products. A 12-week demo account with 10,000 credits is available for both retail and professional traders to explore and make a clear decision on whether City Index is a worthwhile broker or not.

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    Here are some frequently asked questions that traders and to-be traders often ask about City Index.

    Is City Index a good broker?

    City Index offers a variety of financial products to trade. They operate on multiple platforms and devices and are a well-established, regulated firm. These are indicators of a trustworthy broker, but the broker’s suitability depends on the individual trader’s needs.

    Is City Index regulated?

    Yes. City Index is regulated by three major financial regulatory bodies. These regulating bodies are the Financial Conduct Authority (FCA), the Australian Securities and Investments Commission (ASIC), and the Monetary Authority of Singapore (MAS). City Index is also regulated to trade in the United Arab Emirates under their FCA license.

    How do I close my City Index account?

    To close your City Index trading account, you need to contact the client management team. Before the account can be closed, you need to answer two security questions that you set up prior to verify your identity. After providing this information, City Index will proceed to close your account.

    Why are CFDs banned in the US?

    Contracts-for-difference, also known as CFDs, are banned in the United States because the US securities law disallows their trading.

    Does City Index offer mobile trading?

    City Index offers a mobile application for both iOS and Android users. Traders can use the app to execute and manage trades on the go while making use of City Index’s main platform features. See our mobile platform overview for more details.

    Credits: Original article written by Lawrence Pines. Major updates and additions in May 2020 by Marko Csokasi with contributions from the editorial team.

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